Terms and conditions

TERMS AND CONDITIONS OF SALE – PRIVATE

ORDERING AND PAYING
When ordering goods from Koustrup & Co.’s webshop, you can pay by Mastercard, Visa card or Dankort.
In case of payment via EAN, a fee of DKK 50 will be charged to public institutions.

DELIVERY TIMES
Unless otherwise specified for each item, the expected delivery time will be within 2-3 days.
Backorders are sent as soon as possible.

FREIGHT
For freight in Denmark, the price is DKK 50.
For countries in the EU or outside the EU, the freight price is per kg and is calculated according to the pricing zone of the country concerned.

SHIPPING
Posters cannot be shipped with other items. Therefore, you may experience that your items come in several packages and, in some cases, not on the same day. We ship with GLS and PostNord within DK, this being to either parcel-shop or home to the private address.
For addresses outside DK, we ship with GLS, Fedex and UPS.

COMPLAINT
We always strive to have satisfied customers and we take great care in packing and sending our products. In case of errors with delivery or damaged products, please contact us and we will find a solution together.

RETURN
You can return the product within 30 days of receipt if the product should not meet your expectations. The buyer is responsible for the costs of returned packages .

TERMS AND CONDITIONS WHOLESALE

ORDERING AND PAYING

When ordering products from Koustrup & Co.’s wholesale webshop, the order will be subsequently invoiced.
The invoice will be sent by email from our economy system. Payment is to be made via the specified account on the invoice.

The products can also be paid for immediately in the web shop with either Mastercard, Visa card or Dankort.

DELIVERY TIMES
Unless otherwise specified for each item, the expected delivery time will be within 2-3 days.
Backorders are sent as soon as possible.

SHIPPING
For shipping in Denmark, the cost is DKK 62. For orders over DKK 1800, there is free delivery. Also free delivery on back orders within DK.
For countries in the EU or outside the EU, the freight price is per kg and is calculated according to the pricing zone of the country concerned.

PACKAGING
We recycle all the packaging we can and therefore the appearance of the package may vary from time to time. Our green packaging is bio-filling made from paper pulp.

COMPLAINTS
We always strive to have satisfied customers and we take great care in packing and sending our products. In case of errors with delivery or damaged products, please contact us and we will find a solution together.

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